01About these terms
rufen.com.au is run by Rufen Pty Ltd (ACN 685 507 279, ABN 84 685 507 279) of 367 Hazel Glen Drive, Mernda VIC 3754. "Rufen", "we" and "us" mean Rufen Pty Ltd, and "you" means anyone using the site.
These terms apply when you use this website, including the booking page, the contact form, the AI chat, the Sandbox, the Business Experiences demonstration and the blog at rufen.com.au/blog. By using the site, you agree to them. If you don't agree, please don't use the site.
These terms cover the website only. When we do work for you, that work is covered by a separate written agreement, and that agreement applies instead of these terms wherever they differ.
02Using the site
You're welcome to read the site, share links to it, use the chat and book a time with us. When you do, please don't:
- break the law, or use the site to mislead, harass or harm anyone;
- try to get into parts of the site or our systems you're not meant to, test them for weaknesses without our permission, or interfere with how they run;
- send automated or bulk requests to the booking, contact or chat services, or make bookings you don't intend to keep;
- try to make the AI chat ignore its instructions, reveal them, or produce harmful, unlawful or offensive content;
- give us someone else's details without their permission, or false details.
We can limit or block access to the site, or to any part of it, if we reasonably believe someone is doing any of these things.
Found a security problem? Please tell us at info@rufen.com.au rather than testing it further. We'll thank you for it.
03The AI chat
The chat on this site is an AI assistant, powered by Google's Gemini. It isn't a person, and its answers are generated automatically.
- It can be wrong. AI can state things confidently that aren't true, including about Rufen, our services and our prices. What the chat says doesn't bind us. Only a written proposal or agreement from us does.
- It isn't advice. Nothing the chat says is legal, tax, financial or other professional advice. Check anything important with us or a qualified adviser before you act on it.
- Keep it to what's needed. Don't type passwords, payment details or sensitive information into the chat. Our privacy policy explains where your messages go.
04The blog
Our blog at rufen.com.au/blog is written by an AI agent that follows AI news. It picks a story, writes it up from the original source, checks the draft against that source, and publishes it automatically. A person at Rufen is told about every post and can take it down.
Posts are general information, current when they're published. They aren't advice for your business, and the news they cover can change after we write about it. Each post links its source so you can check it yourself. If you spot a mistake, tell us and we'll fix or remove it.
05Demonstrations
Parts of this site show what our systems can do, using made-up examples. The Sandbox, the sample conversations and the call simulations are demonstrations. Horizon Build, the builder in the Business Experiences demonstration, is a fictional company, and its people, projects and figures are invented.
A demonstration shows how a system works. It isn't a promise of a particular result for your business. What we'll deliver for you, and for what price, is set out in our proposal and agreement.
06Bookings and enquiries
Consultations are free and without obligation. When you book one, we'll email you an invitation with the details. If we need to move or cancel it, we'll tell you by email as soon as we can. If you need to change it, reply to the invitation or email us.
Booking a consultation or sending an enquiry doesn't create an agreement for us to do any work, and doesn't commit you to anything. Work starts only once we've both agreed to it in writing.
07Our content
The content of this site, including its text, design, graphics, code, demonstrations and the Rufen name and logo, belongs to us or to the people who licensed it to us.
You can view it, print it and share links to it, for your own information or your business's internal use. You can't copy, republish, sell or adapt it, or use our name or logo in a way that suggests we endorse you, without our written permission. The law still allows some uses without permission, such as fair dealing under the Copyright Act 1968 (Cth), and nothing here stops those.
08The Australian Consumer Law
If you're a consumer, or in some cases a small business, the Australian Consumer Law gives you guarantees that can't be excluded, for example that services are provided with due care and skill. Nothing in these terms excludes, restricts or changes those rights.
We try to keep the site accurate and up to date, but we can't promise it will always be available, free of errors or right for your purposes. Where the law allows, we provide the site as it is.
09Liability
The site is free to use. So, as far as the law allows, we aren't liable for loss or damage that comes from using the site or relying on it, including the chat, the blog and the demonstrations.
Where the Australian Consumer Law lets us limit our liability for a breach of a consumer guarantee, our liability is limited to supplying the service again, or paying the cost of having it supplied again.
This section doesn't limit any liability that the law doesn't allow us to limit, and doesn't apply to work we do for you under a separate agreement.
10Links and other services
The site links to other websites and uses services run by others, such as Google Maps for our office map, Microsoft Teams for online consultations and the news sources our blog links to. We don't control those, and their own terms and privacy policies apply.
These terms also cover our free Graph Builder at workflows.rufen.com.au.
11Privacy
Our privacy policy explains what personal information the site collects, what we do with it, and how you can see it, correct it or complain.
12Changes, and the law that applies
We may update these terms when the site or the law changes. The current version is always on this page, with the date it was last updated. Changes apply from that date and don't affect anything that happened before it.
These terms are governed by the law of Victoria, Australia. Any dispute about them goes to the courts of Victoria and the courts that hear appeals from them. If any part of these terms can't be enforced, the rest still applies.