Cloud | Attendant Console

Surpass the built-in operator consoles of major Unified Communications (UC) platforms like Microsoft Teams, RingCentral, Cisco, Avaya, and others.

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Cloud-based Switchboard consolidates RingCentral, Teams, and legacy phone systems into one powerful console—saving you time and money while delivering exceptional customer experiences.

✅ Cut Costs – Replace expensive, fragmented tools with one streamlined solution
✅ Work Smarter – AI-powered call routing, real-time analytics, and social media chat in a single dashboard
✅ Seamless Transition – Get up and running fast with minimal training

Transform your communications. Save money. Work smarter.

"Rufen keeps our hospital running smoothly! With one intuitive console, we manage emergency calls, prioritize critical queues, and instantly check doctor availability. The integrated Teams chat lets us coordinate with admin staff mid-call, while automated email alerts ensure no patient request falls through the cracks. Seeing all on-call schedules at a glance has reduced our response time by 40% during critical situations - it's become our mission control for patient care."

- Dr. Michael T., Hospital Operations Director

As a reception manager, I handle calls, Teams chats, and WhatsApp seamlessly in one screen. Real-time presence shows me who's available, automated missed call alerts prevent lost leads, and live stats help our team stay perfectly coordinated. It's cut our call handling time by 30% while making our front desk infinitely more efficient. Plus we can log on and use it from anywhere, home, work on the go. Finally - a switchboard solution that actually works the way we do!

- Teodora L., Reception Manager

★★★★★

Tired of juggling multiple systems?

Switchboard. Enterprise.

Works with RingCentral, Microsoft Teams, and legacy UC systems
Cloud (AWS/Azure) deployment
Custom API connections for CRM, IVR, access control and attendance systems

RingCentral

With our cloud attendant solution, organizations unlock the full potential of RingCentral by removing system limitations and introducing intelligent call management. Get priority treatment you get a smarter, faster, and more connected attendant experience. With one-click call control, unified presence tracking, multi-channel messaging (calls/email/chat), and instant caller insights—streamlining workflows while delivering faster, more personalized customer service.

Upgrade your RingCentral operations

Microsoft Teams

Rufen supercharges Microsoft Teams with cloud attendant console that outperforms standard operator tools. It enables cross-platform call queues with intelligent routing, real-time monitoring, and enhanced user insights through Azure AD integration. The intuitive web interface lets attendants handle calls, emails, and chats while accessing customer details instantly. With features like presence tracking, calendar integration, and call notes transforms Teams into a more powerful communication hub for superior customer service.

The Ultimate Attendant Console for Microsoft Teams

API

Our API-driven console integrates CRM, IVR, and access systems while bridging third-party UC platforms and legacy PBX (via SIP/TDM). This eliminates communication silos, merging cloud and on-premise systems into one interface for true unified communications. Operators control calls, messaging, and business workflows seamlessly across Teams, Zoom, or even analog PBX—all with real-time data sync and automation. Bi-Directional Data Sync – Automatically push/pull employee status between attendance systems and our engine. Event-Triggered Workflows – when employee as "late," auto-reassign their calls to backups and alert supervisors via Teams chat.

One Console. Infinite Connections.